A common goal of having a business is to expand its growth and boost revenue. In eCommerce, getting a customer to go from browsing a few product selections to making a purchase is a sign of success. But what about when users add items to their cart only to abandon it and never go back?
Statista found that more than 69 percent of digital shopping carts are abandoned and left incomplete by online consumers. That’s a huge pool of visitors you have the opportunity to get in touch with so you can try to finally make that sale. You can take steps to ensure that your abandoned cart rate decreases while your revenue reaches new heights.
These emails persuade your audience to should give their carts another chance and become return visitors, and there are always tactics you can implement into your conversion strategy to get them on board.
Here are four tips on how you can create irresistible, undeniable abandoned cart emails that will commit visitors into paying customers.
Time them right
You want consumers to know your brand and be familiarized with it when they see your emails in their inbox. More importantly, you want them delivered at the right time and with enough frequency as a small push in the right direction. Timing is everything, and if you wait too long to get in touch, it could be too late to salvage a purchase.
Omnisend analyzed data from more than 92,000 emails and found that when eCommerce marketers send a series of three abandoned cart email reminders, it brings in 69 percent more orders than a single email.
Sometimes, all users need is a nudge — or three — in the right direction until they’re completely sure that the purchase they’re making is what they want. There’s no harm in checking in with your subscribers and making sure they want to abandon their items.
Use positive reinforcement
The last thing you want to do is seem overbearing and domineering to consumers when they leave items in their cart. You’ll come off as a bully who’s desperate to make a sale and doesn’t care about much else. Don’t be known as the jerk of eCommerce who hassles subscribers for their own gain.
Use positive, inviting language when reaching out to subscribers and steer clear of harsh, forceful terminology. Humanize your brand through your abandoned cart email and show them you’re here for their benefit. Doing so will make them gravitate towards your business and prefer you over others because you’re adding personalization to an experience where other brands don’t. Your attitude and how you speak to subscribers could be the difference between a sale and an unsubscribed user, so always be mindful of how you communicate to your audience.
Perhaps the reason a visitor abandoned their cart is that they decided those items just weren’t what they were looking for. This could be for a multitude of reasons. Maybe they ended up wanting something else, got frustrated, and exited the page.
A good …read more
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