By Angela Ash
Accountability at work is a relatively new concept that implies that everyone resumes individual authority over their decisions, results, actions and attitude. With the rise of agile methodologies and the whole new concept of doing business, accountability has emerged as a novel necessity.
The whole point of this concept is that everyone identifies their positions in all given settings and situations voluntarily, rather than being delegated a task. It implies responsibility on all kinds of levels and is, as such, an invaluable skill at work.
Accountability in a Workplace
In a workplace, accountability means that everyone is behaving responsibly, thus bringing collective success one step further towards a sustainable future. With no one pointing fingers at others, it is only natural that conflicts at work are at a minimum level.
By extension, accountability inspires commitment that inevitably leads to higher productivity and performance. Accountability builds confidence within teams because everyone knows they can rely on each other.
It is no wonder, then, that accountable executives (or rather, leaders) are generally more liked and respected than those employing the traditional business model of task delegation. One notable reason why this is so (on top of the abovementioned) is that accountable leaders admit their mistakes and actively engage in searching for sustainable solutions. In this way, issues that may occur never escalate, which helps everyone involved to gain more self-confidence, among other traits.
Reversely, unaccountable employees don’t contribute to overall organizational and team success, and can be seen as an organization’s weak spot. This is critical when unaccountable employees deal with customers, as business reputation is likely to suffer.
Gig Employee Accountability
Things are more than transparent when it comes to office work, but how do remote teams and individuals build accountability?
This seems to be confusing to some new gig employees (and of late, there has been a rise of people working from home, due to understandable reasons). In truth, accountability (like so many other aspects of good business practices) relies heavily on communication and, in some cases, team building.
Contrary to popular belief, online team building activities are no less efficient than the established ones. With the plethora of online communication tools available to everyone, people can easily meet online and perform all kinds of social activities.
There are numerous ways to build/improve accountability at work, all of which are rooted in personal goals and the company image the employee has. Obviously, if someone isn’t satisfied with their position or organization, they won’t be motivated to improve their accountability.
First of all, one should build a goal-oriented mindset. The goals need to be realistic; if they aren’t, the issue should be discussed immediately with the rest of the team, so that a new plan can be made and all tasks can be executed successfully in the future.
Goals should be tied to specific metrics that define the desired benchmarks and by no means vague and poorly defined. When there are metrics, everyone will be able to understand their part in the task execution process, and thus clearly stick to the …read more
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