By Larry Kim
LoboStudioHamburg / Pixabay
If you haven’t heard, Facebook announced that it’s working to integrate three major chat platforms — Messenger, Instagram and WhatsApp — in order to allow cross-communication for users.
This is a huge development.
Facebook acquired Instagram in 2012 and WhatsApp in 2014, making this power move possible.
The new infrastructure would keep the three applications distinct while simultaneously allowing users to chat with each other, regardless of their platform.
The project is under development and has at least another year until the infrastructures are integrated.
Today, here are eight things you should know about the Facebook Messenger, Instagram and WhatsApp Integration and what it means for users, marketers and businesses.
1. Users gain a windfall of convenience through the integration
When looking at all of the people who use these apps, Facebook realized that the process could be streamlined, making life more user-friendly.
After announcing the new messenger concept, the company told The New York Timesthat they are striving to “build the best messaging experiences we can; and people want messaging to be fast, simple, reliable and private.”
“We’re working on making more of our messaging products end-to-end encrypted and considering ways to make it easier to reach friends and family across networks,” said Facebook.
2. The integration’s a massive opportunity for businesses to reach a bigger and more diverse audience
Along with the three chat applications’ collective 2.6 billion users, there is another group that will reap the benefits from this app integration: businesses.
Think how much more effective it will be for businesses to reach out to customers on three diverse chat applications from one chat marketing platform.
With this new update, you will be able to reach a larger, worldwide demographic and spend more time connecting with both new and returning customers.
Soon, not only will you connect with the 16-24 year old demographic that dominate both Instagram and WhatsApp, but you’ll be able to reach the increasing number of 25 and older users that thrive on Facebook as well.
And there is no more need to worry about how to connect global markets, with WhatsApp’s largest user bases falling in Asia, South America and Europe.
3. Facebook expects major revenue from the integration
The integration opens up substantially more revenue through new business services like new space for advertising inventory for Facebook.
This is something the company needs, as they’ve voiced concern over saturated ad space in recent years.
Let’s not forget that ad revenue is critical to the company’s survival as well — in a previous quarter, they pulled in $6.2 billion in ad revenue alone.
Sources also hinted at the possibility of exclusive features that users can pay for.
By creating more space for innovation, Facebook brings in bigger profits and more business.
4. Chatbots are about to explode in marketing
Chat marketing is the biggest opportunity for marketers of the next few years.
Chat marketing automation checks off a number of the most user-centric, growth-critical trends in digital marketing, namely: artificial intelligence, automation, personalization and interactivity.
A conversational interface coupled with artificial intelligence crushes a business’s conversion obstacles and enables instant customer service.
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Read more here:: B2CMarketingInsider