This week’s roundup starts with great job numbers and goes on to report on different aspects of the workforce. This includes the four growth industries 99designs has identified in its annual report as well as how small businesses are preparing for a possible economic downturn.
The good news is January managed to create 291,000 jobs, with small businesses contributing 94,000 of those jobs. For their part, franchises chimed in with an impressive 45,100 jobs of their own.
However, 90% of small business owners say they are preparing for an economic downturn. Nevertheless, they are optimistic. And more than half or 57% admit they feel better about the state of the U.S. economy than just a year ago.
The reason for their optimism is being driven by their ability to attract new customers. And speaking of customers, one of the other articles in the roundup gives you some insights on how to avoid providing a bad customer experience.
According to Zendesk, good customer experiences drive loyalty. So, take a look at the article to see how you can make it happen.
These are just some of the articles in this week’s roundup. Whether it is taxes, hiring, CGI influencers and more you will find it here.
Small Businesses Add 94,000 Jobs from December to January
The historic low unemployment and sustained job growth is continuing as 2020 begins the year with a bang. According to the January 2020 ADP Small Business Report, the private sector employment for the segment increased by 94,000 new jobs. January 2020 ADP Small Business Report Overall ADP is reporting a total of 291,000 jobs in January. This is almost 100K more than December’s 202K jobs.
These 4 Industries Trending for Growth This Year
Each new year brings with it new opportunities and emerging trends in the business world. The 2020 emerging industries to watch report from 99designs has 4 segments in its yearly outlook. For the new decade, the company is bullish about cannabidiol or more commonly known as CBD, veganism, biohacking and astrology.
90% of Small Businesses Prepare for Economic Downturn – But Remain Optimistic
Most small businesses (90%) have taken steps to prepare their businesses for an economic downturn. Despite this, many believe the climate remains predominantly favorable. And more than half (57%) admit to feeling better about the state of the US economy compared to a year ago. The statistics come from the 2020 Hiscox Small Business Owner Risk Outlook.
How to Avoid Providing a Bad Customer Experience
Ready to win back a customer after a bad customer service complaint? It may already be too late. According to a new report from Zendesk, roughly half of customers say they would switch to a competitor after just one bad experience. If the customer’s had more than one bad experience, that number jumps to 80 percent. The message is clear: loyalty is hard-won and easily lost.
1 in 3 Job Candidates Uncomfortable Talking About Their Personal Life
Read more here:: SmallBusinessTrends